Key Words
web help documentation desk state wayne development internal offered order
 
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Adam Perkins

5835 Third St. Apt. 2 Detroit, MI 48202

Overview

  • Ambitious internet and information technology enthusiast and emerging web developer eager to innovate processes with web technology.

Objective

  • To find employment in a position which will allow me to immerse myself in existing and upcoming internet and web technologies through the fulfillment of my position's responsibilities.

Employment History

09/2011 - 05/2012

Wayne State University Marketing and Communications

Detroit, MI

Student Web Developer

  • Assisted in the development of web applications and web sites for the main campus of Wayne State University.
  • Wrote scripts in order to associate data, scrape web site data, and identify users to assist in the completion of projects for the web team.

06/2011 - 09/2011

Wayne State University C&IT Quality, Communications and Compliance

Detroit, MI

Student Assistant

  • Assisted departments in the transition from local documentation repositories to a centralized MediaWiki-based internal documentation system.
  • Rewrote help and protocol documentation in order to improve clarity.
  • Created data structures to fulfill various departmental needs within the internal documentation.
  • Wrote, designed and maintain a Wayne State University MediaWiki skin which serves to orient the user and foster development of documentation in the proper repository.

04/2010 - 12/2011

Wayne State University C&IT Help Desk

Detroit, MI

Lead Help Desk Technician

  • Responsible for monitoring the Help Desk's call queue.
  • Offered institutional and technical knowledge to, and oversaw the work of, other Help Desk technicians.
  • Created and maintained internal Help Desk documentation used by technicians to troubleshoot issues.
  • Trained new employees in the responsibilities of their position.
  • Design, development and maintenance of the Help Desk Dashboard which facilitates the productivity of Help Desk technicians.

09/2008 - 04/2010

Wayne State University C&IT Help Desk

Detroit, MI

Help Desk Technician

  • Offered first-tier support for the systems and resources Wayne State offers to its students and staff.

Education

2007 - Present

Wayne State University

Detroit, MI

In progress - Bachelor of Arts in English with a focus on technical writing.

2003 - 2007

Corunna High School

Corunna, MI

High School Diploma